Legal · Data Deletion
Data Deletion
Last updated: 6 September 2026
Draft notice: published to support platform integrations currently in progress. The request process below is handled manually today (Section 3); an automated deletion flow is planned as the platform matures.
1. What this page covers
This page explains how to request deletion of your personal data from Opsetu — whether you signed up directly, or connected Opsetu to a third-party account such as Facebook, Instagram, or WhatsApp.
If you've connected Opsetu to your Meta account (Facebook/Instagram/WhatsApp) and want to remove that connection specifically, you can also do so directly from Facebook: Settings → Apps and Websites → remove Opsetu. Removing the app there stops Opsetu's access to that account going forward, but doesn't by itself delete data already stored in your Opsetu account — for that, use the request process below.
2. What gets deleted
- Your account identity — phone number, name, TOTP configuration
- OAuth tokens and connection data for any third-party account you'd connected
- Business data you've entered, subject to the retention exception below
One exception: invoices and billing records are retained as long as Indian tax law requires (currently up to eight years for GST records), even after the rest of your account is deleted. See our
Privacy Policy, Section 8.
If you run a storefront on Opsetu: your own customers' data (their accounts, orders, reviews on your store) belongs to your business as the data controller, not to Opsetu — see
Privacy Policy, Section 5. A deletion request for your own Opsetu account doesn't automatically delete your storefront customers' records; that's a separate request you'd manage as the business responsible for that data.
3. How to request deletion
Email privacy@opsetu.com from the address or phone number associated with your account, with the subject line "Data Deletion Request," and include:
- The phone number registered on your Opsetu account
- Which third-party connection (if any) prompted the request
We'll verify the request is really coming from you, then process it. If you're a business Tenant with an active subscription, we'll also confirm you understand this ends your access to the account before proceeding.
4. What happens next
- We verify and acknowledge your request
- We delete or irreversibly anonymize your data within 30 days, except what Section 2's retention exception requires us to keep
- We send you confirmation once it's complete
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